Saturday, August 12, 2017

Unpacking and Exploring the Relationship between Crisis Management and Social Media in the Era of ‘Smart Devices’

Unpacking and Exploring the Relationship between Crisis Management and Social Media in the Era of ‘Smart Devices’


by Eric K. Stern Abstract The rise of social media and the broad diffusion of ‘smart devices’ in contemporary society have profound implications for crisis management. The emergence of social media and smart devices pose both major challenges and major opportunities to crisis managers (c.f. Palen, 2008; Veil et 2011). These social practices and technologies

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